Shipping & Returns
Standard Shipping within Australia $10
International shipping $25
For Express Shipping within Australia $14
For purchases made online Louley offers 110% credit notes and we accept refunds on full price items. We do not accept refunds on any promotion/ sale/ discounted items. Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, and then will be available to use immediately through our online store.
We do not offer exchanges. If you need an alternate size please go ahead and place a new order.
Returns and credit note refunds must be made within 7 days of purchase. Items not received within this time frame will not be accepted.
The garment must be in the exact condition it was sent out in - it must not have been worn, altered or washed and all tags must be attached. If the tags are cut off the garment, it will be assumed that the garment is worn/used and you will be ineligible for a refund.
To complete your return, we require a receipt or proof of purchase.
Please note that no returns will be accepted if you have not sent an email to confirm your return. Once it is confirmed please email us a mandatory signature on arrival tracking number, we hold no responsibility of your return if it is lost in transit or not signed for on delivery, so please make sure to use the option that the receiver must sign for the package on delivery. Please note that shipping fees are not refunded unless we have sent you the wrong garment.
You will be responsible for paying for shipping costs for item returns. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.